Fazah Terms of Service

Acceptance of terms

By using the Fazah app you agree to these terms. If you do not agree, please do not use the app.

Fazah is a delivery platform that lets you browse local stores, order products, and have them delivered to your address in the available cities.

Account and registration

You can browse as a guest without signing in. When you place an order we ask for your phone number and verify it with a one-time code (OTP).

You are responsible for the accuracy of your details, for keeping your account access confidential, and for orders placed through it.

Orders and pricing

Product prices and delivery fees are shown in the app before you confirm an order. Prices and availability may vary by store and area.

Confirming an order is an offer to buy; the order is confirmed when the store accepts it.

Payment

Payment is cash on delivery. The app does not collect any online payment data.

Delivery

We aim to deliver within the estimated time, which may be affected by factors outside our control such as traffic or weather. A correct address and someone to receive the order are required.

Cancellation and returns

An order can be cancelled before preparation begins. If an item is damaged or the order is wrong, contact us and we will resolve it in line with the store's policy and applicable regulations.

Acceptable use

You agree not to misuse the app, provide false information, manipulate orders, or harm the service or its users.

Intellectual property

All app content, trademarks, and designs are owned by Fazah and may not be used without permission.

Limitation of liability

We provide the service on a best-effort basis without absolute guarantees on product availability or the accuracy of store-provided information. We are not liable for indirect damages arising from use.

Changes to these terms

We may update these terms from time to time and will post changes on this page with an updated last-modified date.

Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia.